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The HeartNHome Team
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Keller Williams Real Estate Associates, Brokerage Independently Owned & Operated
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Testimonials

Our Testimonials
Date April 03, 2009  
Client
Wendy C. 
 
Reference
Dear Heart N Home Team
I want to take this opportunity to thank you for providing such a positive experience during the sale of my home. The “Heart N Home Team” is such an appropriate term, for the Keller Williams group. I have purchased 6 homes in my life and never have I come across a group of professionals so friendly and concerned for my well being. It was obvious throughout this timeframe, that the “Team” sincerely wanted to help me, not just make money.

The entire team is extremely professional, knowledgeable, and genuine. Lisa McDonald, who is in a leadership position with the team, has obviously only hired staff who will fulfill Keller Williams goals in a sincere manner. She runs the office with extreme efficiency and care. Lisa was always there to answer my questions, and to help me out in any way I needed. My particular agent, Ken Healey, went above and beyond the call of duty while dealing with me. His calm, friendly manner, helped make a stressful situation go very smoothly. Marie took care of all of my technical needs throughout this process. She too, is extremely efficient. When Ken left my house after listing, Marie had the details and pictures of my home up and running within an hour. An hour and a half after listing with Ken, I had my first showing. Three days later, my house was sold with multiple offers… this in an economy of such uncertainty. I can’t forget Jackie, who phoned me multiple times a day to arrange showings. Her bright and friendly voice, proved to me that it truly is “a great day at Keller Williams”. Thanks also goes to Richard, who on a moment’s notice, was able to host an open house for me. Last, but certainly not least, is Chris Dixon, who is my mortgage broker. Chris explained all the details of credit to me, taking the time to make sure I understood everything. His calm reassurance helped me to feel confident that all would go well.

I know that there are many people involved in this team, who help to make this company run as smoothly and efficiently as possible. Thank you so very much to all of you, for truly making this the best real estate experience I have ever had. I urge anyone who is in the process of finding a real estate company to seek out Keller Williams for representation. Thanks again Heart N Home Team!!! Wendy C
 
Date March 31, 2009  
Client
Margot D.
 
Reference
On behalf of my family, I would like to take this opportunity to send a message to The HeartNHome team for their professionalism in the recent sale of our family home. The angels had called both Mom and Dad, and all their children had established themselves elsewhere. What to do with their empty nest? We called Deborah Clerk of The HeartNHome team for guidance and advice. She urged us to prepare the house the best we could and made several constructive suggestions, including a pre-home inspection. This tool was invaluable in helping the family with their decision. When we called to say we were ready, Deborah was right on it! We signed the Seller’s agreement on Friday and by Monday we had received a fabulous offer on the property! This house was SOLD!

In today’s economic arena, this is almost unheard of! Through her expertise and networking, Deborah was able to find a buyer who saw the potential in our old family home. Other members of her team were also extremely proactive. In particular, Marie, who kept us in the loop of activity, informed us of all the viewings the property had and other bits of information that was fascinating to hear. Undoubtedly, this team is one that works together towards a happy ending.

We would absolutely encourage anyone who is looking to either buy, or sell, a property to contact The HeartN Home team at Keller Williams. They were wonderful to work with and put all our concerns to rest.

And now, the empty home that served this family for close to fifty years will now have a new family, a new heart and it is our wish they too will thrive in their new home.

Thank you again, and kudos to Deborah Clerk for a job well done!
 
Client
Lloyd and Jodi 
 
Reference
"Lloyd and myself had a great time looking at homes with Ken, he is a very patient man as we looked at a fair share of homes!! But with Ken's help, we have found the perfect home for the 2 of us, soon to be 3!! Thank you so much for all of your help, and just so you know, we recommend you to everyone we hear who is in the market of selling or buying their home. Take care." Lloyd and Jodi
 
Client
Nick and Meg M. 
 
Reference
Ken Healey and the Heart N Home Team made our first selling experience a great one. Ken was very responsive to our needs and concerns and made the process as non-disruptive as possible on our day-to-day lives. The support from the other members of the team, activity reports provided, and creative solutions to maximize exposure were all part and parcel of the successful sale in a short period to time. As well, feedback from realtor and public open houses helped us better understand the market and our position in it, so there were no surprises in the end result. Thanks Ken and Keller Williams Real Estate for your commitment to client care and your friendly and personal approach. Regards, Nick & Meg M.
 
Client
Darlene B. 
 
Reference
Lisa
I just wanted to congratulate you and your very special team that I have dealt with in the course of the past few months. I don’t think any deal goes without a hitch but you and your team were more than helpful. Ken Healey is the greatest as is Chris Dixon who both went way beyond their duties to help me out. Also I would like to thank Marie and Jackie who kept me up to date on showings and helping in any way they could. I have and will continue to recommend you guys to anyone who will listen. Again thanks to all. Darlene B.
 
Client
Sylvina S 
 
Reference
Dear Heart N Home Team. This extra special thank you note sent to you today holds more appreciation than any words can say, for you’re among the nicest people I have ever known, and you’ll never be forgotten for the thoughtfulness you’ve shown. Thanks for Everything. Sylvina S
 
Client
Jen and Dave 
 
Reference
Our experience with Ken at the Heart N Home Team has been wonderful. His knowledge of the current market conditions helped us with our recent sale and purchase.
He has always been available to answer our questions as well as put us at ease with any concerns we may have had. Ken along with Marie have made this sometimes stressful process a truly great experience. We would highly recommend the services Ken and his team provide to any of our friends looking to buy and/or sell their home. Jen and Dave
 
Client
Lori and Greg B. 
 
Reference
My husband and I weren’t sure what we were looking for when we began hunting for our first home and we had a lot of questions about the process. Ken made everything simple and painless. He was patient and professional and answered all of our questions honestly.
Ken really paid attention to what we liked or didn’t like in a house so that each time we went looking we were viewing homes that were becoming closer and closer to that perfect place for us. We are so glad to have had his support during the purchase of our home and to still have his support and friendship today. Lori & Greg B
 
Client
Simon, Thadshayini & Triciyia 
 
Reference
Buying a house can be quite an overwhelming experience! Especially as first time home buyers we had no idea on how and where to start our search. Luckily for us, Julia came to our rescue! My husband and I never expected to find a real estate agent as wonderful as she was to us. Julia encompasses all the qualities that an ideal agent should be…she is kind, honest, punctual, dependable and very knowledgeable. Julia always looked out for our well being above her own commissions and sales opportunity. In every open house visit while my husband and I gushed over the houses, she made sure to look for any discprencies in the home that might cause problems, and she always provided her honest feedback as to whether the house was a suitable option for us. At a moments request, Julia always managed to fit in a showing for any house we wanted to see, and was always the first one on the scene ready with the all the details of the home. She was always available when needed her, that at times I forgot that she had other clients! Julia prepared us well on the buying process and always kept our spirits up about finding the perfect home. At first we anticipated the whole house hunting experience to be quite a challenging and stressful situation, but thanks to Julia it turned out to be truly enjoyable time in our lives. As happy as we are that we found our dream home, we were a little saddened that our meetings with Julia have ended. That is how great her service was for us. She was not just our real estate agent, but felt like a close friend. It was truly a pleasure to have worked with Julia and to have had her be a part of such an important step in our lives!
 
Client
HL BM
 
Reference
My experience with Lisa McDonald is at the highest level of positivity. Lisa listens well to the stated need of her clients. It is from this "platform" that she was able to make the viable comments and suggestions which we received from her. We were simply overwhelmed by two aspoects of her character, she was truthful and honest without being abrasive or brash, and two her reliability was at the highest level of professionalism. LIsa made us feel that she had only ONE client on her agenda it was US; that is a very special felling. The intensity of her sales technique was profound. In the short space of time that our house was sold, there were more than six groups of agents on site - a couple of hundred inquiries online and well over thirty walk-throughs. It was wonderful to meet Lisa and we will be making as many referrals to her as is humanly possible. Thank you Lisa McDonald for all you've done"
 
Client
G PR
 
Reference
Thank you Lisa for your professional approach and great marketing techniques, which not only led to a quick sale but allowed us to participate and work closely with you and your team. All the preparation and your designers input helped to prepare a knock-out virtual tour to bring visitors in our home to be just as pleasantly surprised of model-home like looks! All the hard work you and your team invested in selling our home has come to fruition with multiple offers on the table and a late night "battle" to the finish line!

Your office worked closely with my wife to consider our son's daily activities and schedule showings around it. We are delighted to have chosen you and your company Kelelr Williams Realty to sell our home.

WE FOUND NEW FRIENDS!
 
Client
John & Christy 
 
Reference
Our experience with Lisa was, and still is, enjoyable and entertaining. We first met Lisa at one of her open houses..and right from the beginning she was extremely knowledgeable and had a great personality.

Soon after she bagan sending us prospect matches and after a few short weeks we found our house, but we knew we had to act fast!!! Lisa got a showing for us right away, and among multiple offers we got the house, no doubt due to her years of experience and good rapport with the selling realtor. Since we are first time buyers she guided us through everything, and was able to refer us to some excellent contacts.

We would recommend her to family and friends in a heartbeat. We close on January second and can't wait to turn this house into our home!.

Thanks for everything,
Sincerely
John & Christy
 
Client
Harold & Sharon 
 
Reference
We have found Lisa to be an excellent real estate salesperson. We have listed with her twice and been more than satisified with her professionalism. She is up front with you and very thorough. Her staff know their jobs and compliment Lisa's bubbly personality.

Harold and Sharon
 
Client
Nyembo, Philo, Melissa & Tessia 
 
Reference
“Lisa has once again made our move very comfortable. Lisa provided great insights on how best to show our house to potential buyers and how we could get our asking price. With her understanding of our needs, finding our next home was on target in a very short time. Lisa has made herself available to fit our schedule. I am looking forward to working with Lisa for our future real estates needs. From all of Nyembo, Philo, Melissa, & Tessia, thank you.”
 
Client
Suzanne 
 
Reference
I jsut wanted to express my appreciation to Lisa McDonald - my fantastic agent who not only was instrumental in helping my sister and I to sell our condo apartment but she also found another condo apartment for me!

My hope was to remain in the same building and Lisa came through for me and found the perfect fit - in fact it's so perfect the paint colours are almost exactly the same as my old condo.

This was a very tryin time in my life and Lisa helped make onerous task of selling and buying much easier.
 
Client
Elizabeth C 
 
Reference
I thought Lisa was a great Real Estate Representative. She was very friendly, approachable, sensitive, empathetic and knowledgeable. Lisa was readily available for us and responded quickly to any concerns that we had and tied up all the loose ends making it more of a stress free transaction.

I would highly recommend Lisa (again) to anyone I know of selling, or buying a home.

I also received a beautiful bouquet of flowers delivered to my home when the sale went through! They were beautiful and so very thoughtful!”

Elizabeth C.
 
Client
Linda 
 
Reference
From the first meeting with Lisa we hit it off... Did you know we drive the identical car and we have similar taste in quite a few things, including Swiss Chalet.

I found her knowledge of the area impressive, her honesty was even more impressive and her sense of humour refreshing.

The feeling that I was helped by a friend rather than a real estate agent has already convinced me to go back to Lisa, when it comes time to sell the condo...Cheers Lisa.

Luv Linda
 
Client
Andrew & Aneta 
 
Reference
We would like to say how thankful we are for your incredible service. As a young couple, looking for the first time in the real estate market, we were not only faced with a little trepidation due to our inexperience but also overwhelmed by the realization that we really did not know what we wanted. It seemed the more we saw the more lost we were.

Along the way we met a few agents who seemed more interested in their needs then ours. It was then a very pleasant surprise when we met you at one of the homes you were showing. You not only treated us seriously (which some agents failed to do, perhaps due to the fact we were young first time buyers) but you were also very effective at navigating us towards realizing what we needed. Instead of being told by you what you thought we should do, you found a way of letting us figure that out for ourselves. This is what I must say made the final decision not only comfortable but at all possible. Decisions on purchasing real estate will never be easy, but you made the process actually enjoyable, something I thought I would never say.

Lisa, your patience, insight, experience and sincerity left a very strong impact on us and we will most definitely seek your services when the time comes for us to make another move, and we most definitely recommend your services to anyone who wants a different and better experience.

Regards,
Andrew & Aneta
 
Client
Dus and Szcztoka 
 
Reference
"Just wanted to say how much we appreciate all the work and advice you gave us, you are definitely one of a kind a great realestate proffessional along with a amazing personality you definitely made our first house hunt exciting and fun which these days is rare, more people should lead by your example. Greatly appreciate all of your help again and a 100% guarantee that we will recommend you to any of our friends and aquaintances." Will keep in touch

Thank You

Sincerely
Dus and Szczotka
 
Client
Magy and Martin O.
 
Reference
Dearest Lisa,

Well, what can we both say - you are fantastic to work with! This was our first home purchase so nerves became a typical thing for us during this process. However, we must say, that with your professionalism and your understanding you truly made this process enjoyably memorable.

You promised us that we'd find the house of our dreams, and you delivered! And you delivered well! You really devoted yourself to this project, you were attainable at any hour of the day and your experience shined through with every obstacle we met along the way.

Thank you so much for all your hard work and I look forward to working with you again in the future!

Thank You!

Magy Orlowska and Martin Olszewski
 
Client
The Simpsons 
 
Reference
Dear Lisa,

Thank you for helping us sell our house.

Cullen an I enjoyed working with you on this joint project in spite of the fact that your 'helpful suggestions' always translated into more work for us.

Although I always knew that selling a house would be a stressful experience (from all the stories and jokes I had heard over the years) I still underestimated how stressful it really is. I am naturally assuming the seller wants to maximize on the price and speed in selling their house, as we did.

As you know when I originally contacted you to schedule an interview about possibly using your services I told you that I would be interviewing a few different agents before making my choice. You had some tough competition however within 5 minutes I knew you were THE one.

I immediately felt comfortable with your friendly, easy going yet professional nature. I think this is a very important quality from both perspectives, the buyers as well as the sellers. You listened to our wishes and our needs and immediately helped us put a plan into action that we were all comfortable with. This, I think, is another important factor from the seller's perspective: when all parties are in sync it goes a long way in making the venture seem like a partnership and therefore somehow a little easier. I'll always remember the time I phoned you in a panic because I couldn't find the 'right' area rug for the front hall (one of your 'suggestions') and you very calmly told me not to worry, you would try to find one and you DID! Thank you.

The 2 days of Open House went as planned: I did my part by staying away and I know you did your part because we had 3 offers at the end of it. WOW

The combined efforts of the 3 of us produced a win/win result and that just can't be topped!

Cullen and I look forward to moving into the next phase of our life as we wish the new buyer looks forward to the same in our former house.

For you, we wish you the best of luck, continued success and happiness now and going into the future.

With kindest regards,
The Simpsons
 
Client
Anna & John 
 
Reference
Dear Lisa,

I want to thank you once again for assisting us on the sale of our home. You truly made this potentially stressful experience one that was very relaxed, and rewarding.

The personal service you provided, during the sale was fabulous. You were always available to us 24/7 and educated us to become confident in our decisions. Even after the transaction was complete you kept in contact with us on a personal level. Lisa-you really do care about your clients and that shows.

As long as you are in real estate you will always get our business-that’s for sure.

John & Anna
 
Client
Crystal Greer & Steve Toner
 
Reference
Dear Lisa,

We want to thank you, Thank You, THANK YOU for your advice, assistance and patience during the selling of our home. Although it only took 6 days from the point in time that we listed our home until we had a firm offer - this time seemed much longer and it was reassuring for us to know that we could call upon you at any time to discuss the process.

As it was our desire to have a quick sale, your team’s up front advice helped us show off our home’s greatest assets. We know that the buyers of our home, first noticed it on the internet, so the extra effort you put in to preparing the video was also critical to the quick sale.

We were obviously ecstatic, when two offers were received above our asking price, within a week of listing the property! It is very apparent that you really know the real estate business!

Lisa, you are the Best!

Thank you.

Crystal Greer and Steve Toner
 
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Date March 10th, 2010
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